Furniture World NewsBy Nic Ledoux on 9/17/2020PayPal recently surveyed small and medium businesses in the U.S. on their response to COVID-19 and plans for the holiday shopping season. As typically a peak selling season for retailers, the data revealed that only a small number (1 in 3) are proactively preparing their businesses for the holidays. In addition, 1 in 5 businesses claim their future is dependent on this year’s holiday results.'Tis the season to be proactiveAmong the 1,000 small and medium-sized retailers surveyed in sectors ranging from home goods and electro...
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Furniture World NewsBy Nic Ledoux on 9/15/2020There is a select group of good retailers that meet their customers’ expectations. They are retailers that carry the products customers expect, at the prices they expect, and have staff in the store who service them like they expect.Then there are the few remarkable retailers who do something quite different. They over deliver customers’ needs in unexpected ways, exceeding all expectations.At every turn, they do the unexpected, offer products customers didn’t know they needed, and provide customer service that surprises and delights....
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Furniture World NewsBy Nic Ledoux on 9/9/2020Hall 11 at imm cologne 2021 is once again set to be the heart of the global interior design industry. With the introduction of conceptual changes to provide targeted stimulus for new business, the event is perfectly timed to support the industry’s relaunch in the face of the coronavirus crisis.The team, led by Matthias Pollmann and Claire Steinbrück, has a clear goal: The entire interior design scene is to gather in Cologne in January 2021 for the first time since the start of the crisis. Brands such as Brühl, ClassiCon, Min...
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Furniture World NewsBy Pam Danziger on 9/8/2020Years ago, Jeff Bezos famously said:“I very frequently get the question: ‘What’s going to change in the next 10 years?’ And that is a very interesting question; it’s a very common one. I almost never get the question: ‘What’s not going to change in the next 10 years?’ And I submit to you that that second question is actually the more important of the two — because you can build a business strategy around the things that are stable in time.”He went on to explain that what is not going to change is that customers will want l...
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